Frequently Asked Questions (FAQ)

Everything you need to know about your sparkle. From personalization details to shipping and care, we’ve gathered all the answers here to ensure your Gem and Glow experience is as seamless as our shine.

How do I personalize my "Gem and Glow" jewelry?

Simply select your favorite piece, type the name or initials in the customization field, and our artisans will craft your unique "Glow" piece with precision.

What materials ensure the long-lasting glow?

We use premium-grade metals, including 18K Gold and Silver plating over high-quality stainless steel, making our gems tarnish-resistant and hypoallergenic. Please note, our collection is exclusively available in Gold and Silver.

How long does the crafting process take?

Every gem is unique. Since we personalize each order, it typically takes 3–7 business days for production, with an additional 5–7 business days for shipping before your sparkle arrives.

Do you ship Gem and Glow products internationally?

Yes! We believe every girl deserves to glow. We offer worldwide shipping to bring our personalized gems to your doorstep.

Will my jewelry fade over time?

Our pieces are designed for durability. To maintain the original "Glow," we recommend avoiding direct contact with heavy perfumes, lotions, or saltwater.

Can I modify my order after it’s placed?

We start the crafting process quickly. If you need to change the spelling or design, please email us within 24 hours of your purchase.

How should I clean my jewelry?

Use a soft, dry microfiber cloth to gently polish your jewelry. This keeps the "Gem" sparkling and the "Glow" bright!

What is your policy on custom returns?

Because each piece is custom-made specifically for you, we only accept returns if the item arrives damaged or with a manufacturing error. Your satisfaction is our priority!

How can I track my Gem and Glow parcel?

Once your order is on its way, you’ll receive an email with a tracking number so you can follow your gems every step of the way.